Important Safety and Usage Guidelines for Inflatable Hire

Each inflatable has its own age limit and maximum number of users. You can find this information in the product description. Please follow these guidelines carefully to ensure safe and enjoyable use:

  • Children’s inflatables are for children only. Adults must not use these units unless they are specifically from our adult castles range.

  • Climbing, sitting, or hanging on the walls of the inflatable is strictly prohibited as it poses a serious risk of injury and damage.

  • Food and drinks are not allowed on the inflatables. If the unit is returned dirty, an additional cleaning fee will apply.

  • All users must remove shoes, badges, and jewellery before using the inflatable. Hard or sharp objects must also be kept off the unit to prevent injury and damage.

  • Do not allow balloons on the inflatable. They can pose a choking hazard.

  • The use of party poppers, henna, face paint, coloured streamers, or “silly string” on or near the inflatable is strictly forbidden. These items can permanently stain the equipment, and you will be held liable for any resulting damage.

  • Water or any liquids must not be poured or sprayed on the inflatable. If the unit is returned soaked, it may prevent future bookings. In such cases, a fee of double the hire cost will be charged to cover cancellations and drying time.

  • Adult supervision is required at all times. Lack of supervision may result in injury, for which you would be held responsible.

  • In the event of any injury, Big Bounce Kingdom must be informed within 2 hours. A full report including details of the incident and any treatment given must be provided.

  • If you notice any damage to the inflatable during your hire, please contact us immediately on 0203 976 2313 so we can take the necessary steps to maintain safety standards.

  • Any damage caused by misuse, such as exceeding the maximum user limit, will result in additional charges. Following the rules will help avoid any issues.

  • Please be aware that extra charges may apply if the venue has steps or requires a long walking distance for set-up. These charges will be confirmed once you send us a video of the access area.

  • If our team arrives and is unable to set up due to incorrect measurements or any other circumstances beyond our control, the full hire fee will still be charged.