Privacy Policy

Big Bounce Kingdom ("we", "us") respects your privacy. This page explains what we collect when you use this website and why.

What we collect

• Booking details – your name, email address, phone number, delivery address and the access information you give us. We need these to deliver and set up your hire and to contact you about it.
• Contact form messages – your name, email, phone number (if given) and your message, so we can reply.
• Payment – card payments are handled by Stripe. We never see or store your card number. Stripe's privacy policy applies to the payment step.
• Technical data – our server keeps standard access logs (IP address, pages visited, browser type) for security and to keep the site running.

How we use it

We use your details only to fulfil your booking, answer your enquiry, send booking confirmations and reminders, and meet our legal and insurance obligations. We do not sell or share your data with anyone else, other than the services we need to run the site (our hosting provider, Stripe for payments and our email provider for confirmations).

How long we keep it

Booking records are kept for six years for accounting and insurance purposes. Contact form messages are deleted once dealt with.

Cookies

The site uses one essential cookie to keep our admin logged in. We do not use advertising or tracking cookies.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email us at bigbouncekingdom@tippens.co.uk or call 0203 976 2313.